JMP Google Reviews Demo

I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”

I picked up my iPhone 16 plus yesterday. One of Apple staff helped me out with setting up my phone and put a screen protector on. When I told him that I don’t have any Apple devices before, all I used are android devices, he showed his surprise and something that made me feel bad like I am an alien in the store. The first screen protector was failed because he asked me my one is iPhone 16. I told him plus. He didn’t get it and put the wrong one on. He acted like it was my mistake. He is Apple staff how he didn’t know it was 16 plus! The second time was alright but after I went home, I realised there is a tiny of fabric under the screen protector and many of them have been surrounded by the protector. I was not happy with that because I spent money, I expected it should have looked better. I decided to come back Apple Store by the way to buy a phone case. I met Valerian. He is humorous, professional and respected his customer. He gave me an excellent service. He helped me replace other screen protector for my phone at 7:10pm even he already finished his shift at 7pm. I really appreciate him. Thanks Valerian.

I recently visited the Sydney Apple Store located on George Street, it was an amazing experience. The staff there were really friendly and helpful. I tried the newly released Vision Pro there, and it was a fantastic experience.

My favourite shopping experience. All the staff are patient & caring. The atmosphere is the right mix of relaxed but professional

I had a terrible experience at the Apple CBD location on multiple occasions: 1. I booked an appointment to change my iPhone battery, which was advertised as a “same-day service.” I arrived on time, but the staff were incredibly slow and unhelpful. One employee told me to come back the next day, despite my explanation that it was supposed to be a same-day service. He seemed uninterested in assisting me and showed no concern. In this day and age, being without a phone for an entire day is highly inconvenient. 2. On two separate occasions, I tried to buy an Apple Watch Series 10, but the service was just as bad. The staff were rude and unprofessional. It felt like they provided preferential treatment to Western customers while ignoring or delaying assistance for Asian customers like me. They didn’t provide clear answers to my questions or make any effort to help. I’ve even heard similar complaints from friends about the poor service at this location. The staff at the CBD location urgently need to improve their attitude and customer service. I didn’t expect special treatment, just basic courtesy and assistance in answering my questions and helping me find the product I was looking for. In the end, I bought the Apple Watch from JB Hi-Fi because I was so disappointed with the service at Apple CBD.

I just bought iPhone 16 from Apple Store. The store looks fabulous. Also the customer service is really good. Steph helped me through the whole process. She is the best. Giving 5 star because of her

I made an appointment two days in advance, and when I scheduled it, I was informed that I would receive same-day service. On the scheduled day, I arrived on time at 4:35 PM. After waiting for about 10 minutes, a woman approached me. Unfortunately, she coughed repeatedly while standing next to me and did not wear a mask, which I found very unprofessional. Once the service started, she tested my phone and then informed me that I would need to return the next day to pick it up. I chose this service center specifically because of the same-day service, and I traveled 20 km to get there. In today’s world, being phoneless for even a day is very inconvenient. I begged her to complete the service that day as promised, but she refused. Additionally, she mentioned that because my phone was from the USA, there was a potential risk of damage, and the service center would not be responsible for any issues. This felt more like a way to avoid helping me. I was extremely disappointed by the lack of professionalism and customer care at this service center. I expected better, especially from an official service provider. I also noticed that another customer, a woman of Chinese descent, was also waiting a long time and did not receive satisfactory service, which raised concerns about potential discrimination.

Great service! The gent who did the screen protector for my new iPhone was super friendly and helpful. He was immaculate with the application of the screen protector. He also gave me tips on setup and sneak peek of future updates etc. I forgot to get his name but he had dark brown hair with a bit of beard. I was there at 1pm to pick up my online order. His name was Adam.