JMP Google Reviews Demo

11 June 2025 I asked the manager at the store who is also Asian lady, that I want to give a survey to my experience today. She doesn’t have and recommended me to do it here. Terrible customer care !!!

This store is disappointing. Dropped off my phone for repair at 3pm. Apple tech advised it will be ready by 7:45pm tonight. Friday 28th March. Tech advised they close at 9pm tonight. I unfortunately arrived at 8:07pm. Security guard closed the door on me and Sid everyone had to be out by 8pm. He won’t even look at my iPad screen showing I had an email from Apple Sydney that my iPhone was ready for pickup. Totally ignored me and the rest of the staff store on the ground floor were totally in their own world. There were still customers that I could see on the top floor. Level 2. Total waste of my time. Obviously made an unwise decision to get my screen repaired here for $619.00 aud.

A bit of a mixed bag. I usually go on a weeknight and have mostly had good experiences with the staff. I do find the roaming kind of assistance a bit awkward sometimes though from the customer’s perspective. I never know who is supposed to be helping me. I haven’t had a bad experience with the Genius Bar either, they are usually pretty helpful in my experience. I went in during a peak period though and the store was a bit chaotic. I approached someone about buying a new iPhone and they were kind of rude to me, like they were annoyed I was there. They looked at their iPad told me the wait time was at least 45 minutes. I said I’ll come back another time then and went down to JB hi-fi at the Strand arcade. They were much more helpful and friendly. If you’re trying to buy a phone that starts at $999 for the entry level model, you shouldn’t really be made to feel bad about it. I kind of don’t feel like going back in there now.

I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”

Second time here in less than 9 months. Been having hardware issues with the iPhone 14 since I first got it in Sept 2024 at this store. Never cracked a screen, yet the screen broke normal use with a screen protector installed. This has rendered FaceID useless and the iPhone continues to unlock by itself in my pocket. I brought these issues up during a Genius Bar appointment today. They were unable to diagnose my hardware issues. I was told that my only option was to pay $400+ for a new screen without any assurance that my hardware issue would be resolved after the screen fix. Will not be buying another Apple product after these experiences.

I went there for an Apple Vision Pro demo starting at 10:30am. It was 10:45am and I was still waiting for the “specialist”. It was annoying Not only because of the delay—which I did not expect from Apple—but also because I came all the way from the Northern Beaches. I left home with plenty of time to arrive on time, yet in the end, I had to leave because I had another commitment. In other words, I wasted time waiting for the specialist who never showed up.

I’m very disappointed with my experience at the Apple Store in Sydney. I came early on a Saturday morning specifically to avoid the crowds and to receive quality service. I was looking to buy an iPad and expected to get proper advice based on my needs. Unfortunately, the sales assistant didn’t ask me a single question — not about storage, budget, or even color. Within just three minutes, she handed me a sealed box without showing me the product on display or explaining the different options. I also purchased an Apple Pencil, and she didn’t even explain how to connect it to the iPad. That seems like a basic piece of advice, especially when both products are bought together. There was no explanation about the warranty, nothing about the receipt details, and no mention of the **tax refund** process — even though I’m a European customer. No smile, no conversation, just a rushed transaction without any real attention. I’m honestly surprised by this level of service, especially in a city like Sydney. Buying from Apple isn’t like buying a loaf of bread — considering the prices, we expect a real customer experience. I ended up purchasing the iPad because I was in a rush, but otherwise, I would have definitely gone elsewhere.

I had a terrible experience at the Apple CBD location on multiple occasions: 1. I booked an appointment to change my iPhone battery, which was advertised as a “same-day service.” I arrived on time, but the staff were incredibly slow and unhelpful. One employee told me to come back the next day, despite my explanation that it was supposed to be a same-day service. He seemed uninterested in assisting me and showed no concern. In this day and age, being without a phone for an entire day is highly inconvenient. 2. On two separate occasions, I tried to buy an Apple Watch Series 10, but the service was just as bad. The staff were rude and unprofessional. It felt like they provided preferential treatment to Western customers while ignoring or delaying assistance for Asian customers like me. They didn’t provide clear answers to my questions or make any effort to help. I’ve even heard similar complaints from friends about the poor service at this location. The staff at the CBD location urgently need to improve their attitude and customer service. I didn’t expect special treatment, just basic courtesy and assistance in answering my questions and helping me find the product I was looking for. In the end, I bought the Apple Watch from JB Hi-Fi because I was so disappointed with the service at Apple CBD.