JMP Google Reviews Demo

Very accessible with all the transport & walking distance to all eateries and shops too from iconic QVB (Queen Victoria Building), Chinatown , Capitol Square Theatre and more…🥰🥳😉

This store is disappointing. Dropped off my phone for repair at 3pm. Apple tech advised it will be ready by 7:45pm tonight. Friday 28th March. Tech advised they close at 9pm tonight. I unfortunately arrived at 8:07pm. Security guard closed the door on me and Sid everyone had to be out by 8pm. He won’t even look at my iPad screen showing I had an email from Apple Sydney that my iPhone was ready for pickup. Totally ignored me and the rest of the staff store on the ground floor were totally in their own world. There were still customers that I could see on the top floor. Level 2. Total waste of my time. Obviously made an unwise decision to get my screen repaired here for $619.00 aud.

Awful service today at Apple Store - George Street. The customer service I received today was set to a poor standard. The guy that was supposed to help me only told me negatives of my laptop failing to turn on rather than giving me alternatives. Very upsetting and disappointed especially coming from an Apple Store. A premium product, customers pay. 😔

I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”

I asked for help from one of the staff and they said they’d be with me in a bit, the store wasnt even busy it was dead and I waited an hour only to find out that the staff member forgot about me after checking in with them; even worse after all that waiting they had the nerve to treat my request like it was nothing, they just told me “oh its only sold online” not even some help to even order it was given, they just moved on to another customer. It was a male staff member, just flirting with other staff members. I don’t wanna sound petty, but thanks for making me late to work too; I figured Apple would have some quality service with those prices, guess moneys gotten to their heads and egos.

It was frustrating and frankly disappointing experience. I visited the store to trade in my iPhone 8 Plus. Despite there being more staff than customers at the time (8 staff and only 3 customers), the female staff member I approached was dismissive. She told me the phone was "dead," insisted I charge it before returning, and claimed there were no chargers available for a phone “that old.” Without offering any further assistance, she turned her back on me. Later that day, I visited the Broadway Apple Store and had a completely different experience. A staff member there immediately offered to help, found a charger, powered the phone, and completed the trade-in on the spot—quickly and respectfully. I truly appreciate the helpful support I received at the Broadway store and hope similar assistance can be encouraged at all Apple locations.

11 June 2025 I asked the manager at the store who is also Asian lady, that I want to give a survey to my experience today. She doesn’t have and recommended me to do it here. Terrible customer care !!!

A bit of a mixed bag. I usually go on a weeknight and have mostly had good experiences with the staff. I do find the roaming kind of assistance a bit awkward sometimes though from the customer’s perspective. I never know who is supposed to be helping me. I haven’t had a bad experience with the Genius Bar either, they are usually pretty helpful in my experience. I went in during a peak period though and the store was a bit chaotic. I approached someone about buying a new iPhone and they were kind of rude to me, like they were annoyed I was there. They looked at their iPad told me the wait time was at least 45 minutes. I said I’ll come back another time then and went down to JB hi-fi at the Strand arcade. They were much more helpful and friendly. If you’re trying to buy a phone that starts at $999 for the entry level model, you shouldn’t really be made to feel bad about it. I kind of don’t feel like going back in there now.