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367 George St, Sydney NSW 2000, Australia
3.9 5102 reviews
I only come here for demos and tutorials..
Good swift customer service
I purchased an IPhone in Black Friday, scheduled pick-up in this store at Nov 28th. However during that day I was not ready to pick up the iPhone due to delivery delay, and this delay continued until today. I checked the status and found out the iPhone had completed its delivery at elsewhere and stopped for 5days, when it supposed to be ready in apple Sydney. I tried to go in store, call and send messages to online support team. Everyone suggested me to wait. No one could do anything about this delivery, or at least explain to me why it was late (They even didn’t see the scheduled pick-up time while it shows with bold text in my orders, everything needs my explanation, just like I am calling to apple US, no one knows what’s going on). When I want to issue a complaint, I couldn’t find anywhere in the official website to complaint. The apple made bunch of support pages without a single complaint place. Then I see many people like me wants to report a bad experience but don’t know where they can do. This is the largest breach in apple when you want help but their service are useless. The only thing I could do is cancel my order, rate a one star in google.
Terrible customer service
I get new phone
Typical Apple Store overstaffed and too many people not adding value or helping customers. Great products lousy service
Worst service from the bold guy in the second floor. No manners
Very good service. Nice buiding
It was so busy on Black Friday. I have made an order online and come to pick up in store the staff is so friendly. And thanks to Adam. He is so nice !