JMP Google Reviews Demo

Apple Sydney feels more like a bright tech gallery than a regular shop. The glass frontage floods the space with daylight and the open plan layout makes it easy to wander, try things, and actually hear the staff. Greeters at the entrance point you to sales, support or pickup, and there is usually someone free to answer quick questions without pushing a sale. Demo tables are well stocked, so you can test cameras, compare screens side by side, or try different Apple Watch bands before deciding. If you are setting up a new device, one of the team will help transfer data and walk you through basics like Face ID and backups so you leave confident rather than guessing at home. Support is handled efficiently if you plan ahead. Genius Bar bookings are the smoothest route for repairs or diagnostics, and the intake process is calm and clear about time frames and costs. Battery checks and simple fixes often happen on the spot, while more complex repairs get triaged with realistic expectations. Trade in values are appraised quickly, and it is handy that you can apply them straight to a purchase or get a gift card if you are not ready yet. The Today at Apple sessions are a bonus, especially for photography or iPad drawing, and they run at a pace that suits beginners without feeling basic. A few tips help the visit go well. Mornings are quieter than weekends, so aim early if you want hands on time with new releases. Have your Apple ID and passcode sorted before a repair or upgrade to save time. Click and collect is fast, with a dedicated counter that gets you in and out in minutes. Accessibility is solid with lifts and wide paths, and staff are proactive about bringing products to the table if you cannot reach a display. Prices are standard Apple, but the service and smooth setup support make this store a dependable stop in the CBD.

Very accessible with all the transport & walking distance to all eateries and shops too from iconic QVB (Queen Victoria Building), Chinatown , Capitol Square Theatre and more…🥰🥳😉

This store is disappointing. Dropped off my phone for repair at 3pm. Apple tech advised it will be ready by 7:45pm tonight. Friday 28th March. Tech advised they close at 9pm tonight. I unfortunately arrived at 8:07pm. Security guard closed the door on me and Sid everyone had to be out by 8pm. He won’t even look at my iPad screen showing I had an email from Apple Sydney that my iPhone was ready for pickup. Totally ignored me and the rest of the staff store on the ground floor were totally in their own world. There were still customers that I could see on the top floor. Level 2. Total waste of my time. Obviously made an unwise decision to get my screen repaired here for $619.00 aud.

Awful service today at Apple Store - George Street. The customer service I received today was set to a poor standard. The guy that was supposed to help me only told me negatives of my laptop failing to turn on rather than giving me alternatives. Very upsetting and disappointed especially coming from an Apple Store. A premium product, customers pay. 😔

I brought in my Apple Watch for a battery replacement—told it was a simple issue and offered a $150 repair. A week later, the repair center changed the diagnosis to a logic board fault with no details, and now it’ll cost $430. I called Apple for clarity, but still got nothing. Can you explain what’s actually wrong here?”

11 June 2025 I asked the manager at the store who is also Asian lady, that I want to give a survey to my experience today. She doesn’t have and recommended me to do it here. Terrible customer care !!!

Excellent customer service this morning from Iggy and the Genius people, Hayley and her colleagues. They couldn’t have been more helpful, efficient and supportive to a traveler from Ireland who depended on his Apple phone to get home. (Battery charging issues diagnosed and resolved reassuringly fast, without fuss.)

I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”