JMP Google Reviews Demo

I bought my Apple Watch Series 10 brand new six months ago and have experienced several issues since then. 1. The watch shows an incorrect remaining battery percentage, sometimes becoming stuck at a single value such as 1% or 100% for an entire day until the battery completely drains. 2. At times, the watch fails to turn on and becomes stuck in a loop, repeatedly powering on and off while displaying the Apple logo. I dropped my watch off for repair on 2 January and received it back on 10 January. I used it for only three hours before the same issue appeared again. After charging the watch for one hour, the battery level became stuck at 57% and did not increase. I will return to the Apple Store on George Street tomorrow within 24 hours of picking up the watch. I expect Apple staff to explain why my watch was sent for repair but not properly repaired. I do like Apple products; however, Apple’s (Mr Cook) values seem to be applied differently depending on individual employees’ understanding.

I had a very unpleasant experience at the Sydney Apple Store on 29 September 2025 at 7:37 pm. I was testing two different models of AirPods, spending about 30 minutes in total to compare sound quality and features. When I started trying the Live Translation feature (less than two minutes in), a middle-aged male staff member (black hair tied in a small ponytail, riding a scooter inside the store) interrupted me in a very rude and unfriendly way. 😡😤🤬He stared at me and said: “This is for trial, not for you to use!” and then asked another employee to take the headphones away. After that, he continued patrolling the store with sharp, hawk-like eyes, as if looking for the next customer to treat the same way. This behavior was extremely unprofessional and made me feel very uncomfortable. I had originally planned to purchase, but after this experience, I completely lost interest. I walked out with no mood to buy anything at all.❗❗❗ Apple is supposed to be customer-first, but this was disappointing and disrespectful. He stared at me and said: “This is for trial, not for you to use!” and then asked another employee to take the headphones away. This was extremely unprofessional and made me feel very uncomfortable.🤏🏻👎🏻👎🏻👎🏻 I fully understand demo units are for trial, but I was clearly just starting to test a new feature. Apple is supposed to be customer-first, but this experience was disappointing and disrespectful.

Apple Sydney feels more like a bright tech gallery than a regular shop. The glass frontage floods the space with daylight and the open plan layout makes it easy to wander, try things, and actually hear the staff. Greeters at the entrance point you to sales, support or pickup, and there is usually someone free to answer quick questions without pushing a sale. Demo tables are well stocked, so you can test cameras, compare screens side by side, or try different Apple Watch bands before deciding. If you are setting up a new device, one of the team will help transfer data and walk you through basics like Face ID and backups so you leave confident rather than guessing at home. Support is handled efficiently if you plan ahead. Genius Bar bookings are the smoothest route for repairs or diagnostics, and the intake process is calm and clear about time frames and costs. Battery checks and simple fixes often happen on the spot, while more complex repairs get triaged with realistic expectations. Trade in values are appraised quickly, and it is handy that you can apply them straight to a purchase or get a gift card if you are not ready yet. The Today at Apple sessions are a bonus, especially for photography or iPad drawing, and they run at a pace that suits beginners without feeling basic. A few tips help the visit go well. Mornings are quieter than weekends, so aim early if you want hands on time with new releases. Have your Apple ID and passcode sorted before a repair or upgrade to save time. Click and collect is fast, with a dedicated counter that gets you in and out in minutes. Accessibility is solid with lifts and wide paths, and staff are proactive about bringing products to the table if you cannot reach a display. Prices are standard Apple, but the service and smooth setup support make this store a dependable stop in the CBD.

sam was amazing! she demoed the vision pro with great professionalism. she was super happy and tailored the experience for me. i’ve never experienced customer service as enthusiastic and amazing as sam. she was great at assuring me throughout the demo making sure i was able to use everything correctly. her approach was incredibly kind and supportive. i cannot recommend sam enough she was truly the light of my day.

Visited the Genius Bar from a booking I made online , served by two reps one was alright and the other was so rude. Wait time is about 30 mins to get assistance and for them to diagnose an issue - had 2 issues; started off with my right AirPod not working then the Bluetooth was not able to connect to any devices. The lady fixed the Bluetooth issue but replaced my left AirPod instead of right one. Then I went back to advise what the my original issue (aka right AirPod not working) I get taunted by the second representative disclaiming its cuz I haven’t charged it for 30mins and told me “your more than welcome to stay behind after the store closes to charge your AirPods” along with other similar exchanges where he’s fully siding with his colleagues diagnosis rather than trying to listening. Charged them at home for 2 hours and still came across my original issues where my right AirPod is unresponsive lol I guess I got to go back again hopefully to another store or get served by a different person 🥲

I had a great experience today, thanks to Sharon. She was very patient and took the time to clearly explain the features of both the phone and the watch. She also helped me try on the products I was interested in, which made the whole experience very comfortable and enjoyable. Her professionalism and friendliness really stood out. I truly appreciate her help and would highly recommend her service!

I had a very disappointing experience at Apple Sydney. One of the staff members was extremely rude and disrespectful, showing no professionalism or courtesy at all. I was simply asking a normal question but was treated with impatience and arrogance. This kind of behavior is unacceptable and seriously damages Apple’s reputation. I hope the management takes this seriously and improves staff training and customer service quality.

Poor service. Not the experience I would hope on anyone buying a new phone. Sale was rushed without care for assistance set up. Not all considerations were made and false information about transfer of sims was provided. Was rushed into deleting data from old phone with new phone not even set to. When I requested the phone I traded in 30 mins prior they couldn’t find it even though I explicitly selected delete data but keep eSIM so I could transfer them over during set up. Left store crying, still crying. Not the service expected from apple after spending over $2000 within 10 minutes of walking in store. Shop closed and I left with no network connection. Still not sure if I’ll be able to recover my number. I have no method to call my phone provider. Very upset.