JMP Google Reviews Demo

The biggest Apple Store I’ve been to so far. There are 3 levels and you can see literally every type of Apple devices that some of them I barely know. Interior design is always the same but the stair looks iconic and futuristic.

A crappy non welcoming attitude from one of the genius bar support staff. Upon speaking to the Manager, they said that the genius bar cannot meet me and that they needed to book a time. They indicated I will be called within 3.45 hours. Upon agreeing, I went to the office. I did not receive a call in 4 hours later so I went to the same Manager I met earlier. She checked me in and got another manager to speak to me. I explained that my Iphone's storage has been refilling by itself despite me not saving files on it. I explained that I had 12GB of free space on Tuesday which vanished and that I deleted much more space in the last 2 weeks. I was advised that there is a bug with their OS which is causing the issue. They advised they needed to delete the whole phone and reinstall it. They did not take ownership for the issue by managing the backup at their expense and then reloading the needed content. Instead, they pushed their OS issue back on me and asked me to buy more online storage. I wonder what will happen if a case gets lodged with fair trading. Simply, Apple's customer service is no longer like the past. Further, I do not recommend that anyone install the new IPhone OS. This whole experience makes me wonder whether to retain my loyalty to this company. As an educator, I look forward to sharing my experience with thousands of students to highlight what poor operations management looks like.

Premium price, disappointing durability — 2026 13-inch MacBook Air M5 (Midnight) I bought my 2026 13-inch MacBook Air M5 in Midnight only a few months ago, and the durability of the aluminium enclosure has been extremely disappointing. I recently noticed damage along the edge. This isn’t simply a light scratch or a little colour rubbing off — the aluminium itself has a deep indentation/gouge, and the finish has come away with it. The MacBook has not been dropped or subjected to any major impact that I’m aware of. Of course I expect a laptop used in everyday life to eventually pick up scratches. What I don’t expect is for the actual metal enclosure of a premium laptop to deform this deeply from ordinary handling. Apple markets its products around premium design, engineering and build quality, and the price certainly reflects that image. Durability should reflect it too. A scratch after a few months? Fine, life happens. A deep deformation in the aluminium without any significant drop or major impact? That’s much harder to accept. This is a current-generation MacBook Air, not an old laptop that has been knocked around for years. For a product at this price point, I expected the aluminium enclosure to withstand normal everyday handling considerably better than this. Premium products shouldn’t require being treated like fragile ornaments just to keep the enclosure intact. Beautiful design shouldn’t only look premium. It should survive like a premium product too.

Casey gave me great customer service today when I went in for the second time for some issues with my headphones. I spoke to a few different people over my last 2 visits and was being told different things for resolution - he listened to all of it, liaised with the manager and helped make my resolution/ replacement a very easy process. Super patient and helped with my decision making for my new colours too which is always appreciated. He was very nice, understanding and willing to help me out, thanks Casey!!

This is my worst shopping experience ever. This is the most unpleasant spending in the Apple Store ever. The bad attitude of several of the salesmen ruined my mood of the day. I came to your store to spend money, not to see you make a face of me. I want to trade in my old macbook. I've paid for it and I'm going to take my new macbook with me. Then the sales suddenly asked me to remove the sticker on the back of the screen. Let me deduct it? This sticker is not so easy to buckle. I need alcohol to sterilise paper towels. I'm at a loss in the store. What made me most angry was that a male salesman suddenly came. He told me righteously that I had to complete this job, and you should complete this before you trade in, and this is not our job to help you do it. Then why didn't you tell me this earlier? If you tell me in advance, I will definitely deal with it and come back to trade in. So let me deal with this problem with my bare hands in the store? Fortunately, the female salesperson who helped me trade in was better. She said that it was her problem. Find a disinfectant paper towel to help me wipe it clean together... again this is the worst shopping experience ever.