JMP Google Reviews Demo

I had an amazing experience at the Apple Sydney store on George Street. The store’s architecture is stunning, with its sleek design and spacious layout, making it easy to browse. The customer service was top-notch. The staff were incredibly helpful, knowledgeable, and quick to assist with any questions. It’s always a pleasure to visit this store for both the great products and the outstanding service. Highly recommend!”

I picked up my iPhone 16 plus yesterday. One of Apple staff helped me out with setting up my phone and put a screen protector on. When I told him that I don’t have any Apple devices before, all I used are android devices, he showed his surprise and something that made me feel bad like I am an alien in the store. The first screen protector was failed because he asked me my one is iPhone 16. I told him plus. He didn’t get it and put the wrong one on. He acted like it was my mistake. He is Apple staff how he didn’t know it was 16 plus! The second time was alright but after I went home, I realised there is a tiny of fabric under the screen protector and many of them have been surrounded by the protector. I was not happy with that because I spent money, I expected it should have looked better. I decided to come back Apple Store by the way to buy a phone case. I met Valerian. He is humorous, professional and respected his customer. He gave me an excellent service. He helped me replace other screen protector for my phone at 7:10pm even he already finished his shift at 7pm. I really appreciate him. Thanks Valerian.

I recently visited the Sydney Apple Store located on George Street, it was an amazing experience. The staff there were really friendly and helpful. I tried the newly released Vision Pro there, and it was a fantastic experience.

My favourite shopping experience. All the staff are patient & caring. The atmosphere is the right mix of relaxed but professional

I recently purchased an iPhone 16 Pro Max, and while I am thrilled with my new device, my experience at the store left much to be desired. Upon entering, I was greeted by one of the staff members who quickly placed me in the queue and instructed me to take a seat and wait for my name to be called. As I settled into my seat, I expected the process to be relatively quick. However, an hour passed, and I found myself still sitting there, growing increasingly impatient. The atmosphere in the store was bustling, with customers coming and going, but the waiting area seemed to be overlooked. Frustrated by the delay, I finally mustered the courage to approach another staff member to inquire about my status. He was courteous and asked for my name to check the waiting list. To my dismay, he informed me that my name wasn’t even on the list. This oversight left me feeling not just frustrated but also undervalued as a customer. I had invested my time and money into purchasing a top-tier product, and the lack of attention to my situation was disheartening. The overall experience was disappointing, and as a result, I felt compelled to rate the service with just one star.

Never felt so unwelcomed. Apple Castle Hill was going to replace this case for me with no questions but they had no stock so I had to go here to the Sydney store. Called beforehand to check and see if they can help and they said yes. Arrived there and immediately got told that they might not honour or replace the case due to wear and tear. I asked if I can still speak with someone and the sent me up to the repairs. The receptionist there had a I could care less attitude and was extremely unhelpful when I needed to reset my parking meter as no one was coming even though I was waiting for already 20 minutes In the end, got no case and had to leave due to the parking situation in Sydney. Disappointing.

Incredible service here highly recommend for anybody in the area looking for Apple products they’re very kind and easy to talk to

I had an incredible experience at the Apple Store during my Apple Vision Pro demo! The technology is amazing, and I want to especially commend Apple Genius Lily for making the demo so enjoyable. She was knowledgeable, patient, and took the time to explain everything in detail. Her professionalism and friendly attitude made the entire experience even better. Highly recommend visiting this store and getting a demo if you have the chance!