JMP Google Reviews Demo

Great scenic place on George street right at the corner… the store is well equipped but had a long waiting time!!! They cater all your needs

Bought an Apple Watch here and it was a great experience. Nice job by Anna in helping us work out which watch and accessories to purchase and the software features. Anna was very patient and gave us plenty of time and had plenty of product knowledge. We didn’t have to wait long to be served.

Clean store, good vibes! 👍 Everything is organized neatly and it seems like they're always busy or have someone on the floor to help. They always have great products, but the only downside is that it can be a bit pricey sometimes. 💸 And then there's the annoyance of having to buy a new charger for a new device. 🔌 Other than that, it's a great place to shop if you're an Apple fan.

I've been buying from Apple George Street for the last six months, and each time I've been assisted by Ceridwen. She's an incredible salesperson—so helpful and friendly. It's always a pleasure to receive her assistance.

The team at the city Apple Store are great. Matt and the team up on the top floor were kind, swift in helping me and the finding a solution. Thank you so much. Couldn’t ask for better customer support and service.

I recently visited the Sydney Apple Store on George Street and had a fantastic experience. The staff were incredibly knowledgeable and friendly. I went in with a cracked iPhone screen, completely stressed about data loss. The technician I spoke with (I believe her name was Sarah) was super patient and walked me through the repair process, assuring me that my data would be safe. While I waited at the Genius Bar, I browsed the latest Macs and iPads, and another staff member happily answered all my questions about the new features. The store itself was bright and inviting, and even though it was busy, I never felt rushed or unimportant. Overall, it was a really positive experience.

After a forced software update, the transparency and noise canceling mode apparently no longer worked on thousands of AirPods Pro. In response, Apple has launched a global free exchange program for affected customers. My AirPod Pros were also affected. In normal mode they work fine, but with transparency or noise canceling modus, the right AirPod Pro produces a very unpleasant permanent noise while the left one continues to work fine. So I went to this Apple Store this morning to exchange my AirPods Pro. Of course, I had tried all sorts of things like resetting etc. beforehand and chatted with customer service for an hour. I was greeted warmly in the store, but then had to wait a long time, even though I had of course made a fixed appointment beforehand. A friendly employee explained to me that the right headphone might need to be replaced and that he had to take the headphones in for a final check. Again, I had to wait a long time and he did not come back. Instead, an unfriendly woman suddenly appeared and explained to me that not one, but both headphones had to be replaced. She ignored my question as to why the left earphone, which worked in all modes, had to be replaced with an arrogant look. She then told me that she would not replace my headphones free of charge (although it was not my fault that they no longer worked properly due to this forced software update). When I kindly pointed out that there was this free recall campaign, she reacted irritably saying my headphones were too old for that. I could now either have them both replaced immediately for AUD 130 each, i.e., a total of AUD 260, or buy new ones for AUD 399. Replacing just one or replacing them for free was absolutely impossible for her. In the end, she didn't say goodbye and I left the store after a disappointed hour.

Came in to the Genius Bar to get my phone inspected as I had an issue. Very friendly and knowledgeable staff. Didn't have to wait too long until I was attended to. I had Guna (not sure if that's how you spell his name?) assist me with my issue and he was very helpful throughout the process. Very lovely and professional!